Effective Date: May 19, 2025
Last Updated: May 19, 2025
Overview
The following are the terms of an agreement between you and 221b Limited. By accessing or using this website located at https://221b.co (“Website”), you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use, and that you will comply with all applicable laws and regulations, including data protection, export control, and privacy laws. If you do not agree to these terms, do not use this Website or the Services offered herein.
221b Limited (“221b,” “we,” “our,” or “us”), headquartered in Hong Kong SAR and operating globally, including but not limited to Thailand, reserves the right to revise these Terms of Use or update any aspect of its Website, cloud-based and online services, software products, or other offerings operated by 221b Limited or its affiliated entities at any time, without prior notice. We may also make improvements or changes to our software, documentation, demo programs, or any related materials described on this Website.
Scope of Agreement
These Terms apply to all visitors, users, and others who access or use the Website, cloud-based and online services, software products, or other offerings operated by 221b Limited or its affiliated entities (“Services”), including:
Access to content and resources
Download of our Community Edition AML software
Use of forms for demo requests or inquiries
Future access to potential community features
These Terms also apply to software users who download or trial our software via this Website, unless a separate software agreement is provided.
General Use Terms
This Website, along with any cloud-based and online services, software products, downloadable materials, and other offerings operated by 221b Limited or its affiliated entities (collectively, the “Services”), contains proprietary content, including but not limited to software, documentation, trademarks, and copyright-protected materials. All such rights are owned by or licensed to 221b Limited (“221b”) and must be respected and observed.
221b grants you a non-exclusive, non-transferable, limited license to access and display the content made available through the Services solely in your capacity as a visitor, trial user, or potential or existing customer, and only for informational, evaluation, or internal business purposes, provided that you comply with these Terms of Use. You may not use, copy, adapt, distribute, mirror, republish, or modify any part of the Services or their content except as explicitly permitted under these Terms or applicable law. You are also prohibited from misrepresenting our brand, removing or obscuring proprietary notices, or hosting or reproducing our content on external platforms, websites, or media without written permission.
Automated access tools such as bots, spiders, or indexing applications may only interact with our Services to the extent permitted by our robots.txt file. 221b reserves the right to block or restrict any such automated activity at its sole discretion and without prior notice.
Any software, tools, or materials made available for download or access through the Services may be governed by additional license terms or user agreements. These terms may accompany the download or be provided separately, and they will take precedence over these Terms of Use in the event of a conflict. You are responsible for reviewing and accepting any such terms before using or installing the relevant materials.
Please note that the Services may include or link to third-party content or platforms. 221b does not control and is not responsible for the availability, accuracy, legality, or security of such third-party services, nor does inclusion imply endorsement. Your use of any third-party content or services is subject to their respective terms and privacy practices.
Your use of the Services is also subject to our Privacy Policy, which outlines how we collect, use, and safeguard your personal data. By using the Services, you acknowledge and agree to the data practices described therein.
Failure to comply with these Terms or with any applicable license conditions will result in the immediate and automatic termination of any rights granted to you under this section, without notice. Upon termination, you must immediately discontinue all use of the Services and delete or destroy any downloaded or stored materials in your possession, custody, or control.
License and Permitted Use
Subject to your compliance with these Terms, 221b Limited grants you a limited, non-exclusive, non-transferable, revocable license to use the Website and access the Services for your own internal, informational, or evaluation purposes.
You may:
Access and view publicly available pages and materials
Submit demo requests and download trial software (where applicable)
Use the Services solely as a prospective or current customer, evaluator, or visitor
You may not:
Use the Website or software for any unlawful or unauthorized purpose
Decompile, reverse engineer, or attempt to derive source code from any part of our software or systems
Circumvent or disable technical or security measures (e.g., licensing controls, authentication)
Use bots, spiders, or automated tools to extract or scrape data except as allowed by our
robots.txtfileResell, sublicense, or commercially exploit any part of the Services unless expressly permitted in writing
Violation of these usage terms may result in immediate suspension or termination of your access as described in the Termination section below.
Also note that certain downloadable materials (including the Community Edition) may be governed by separate license agreements. In the event of a conflict, those terms shall prevail for the relevant product or material.
Rules of Conduct
Your use of the Website and Services provided by 221b Limited is subject to all applicable local, national, and international laws and regulations. You agree not to use the Services for any purpose that is unlawful or prohibited by these Terms. Any attempt to disrupt, damage, or gain unauthorized access to the Website, associated infrastructure, or any other user’s experience constitutes a violation of civil and criminal law, and 221b reserves the right to seek legal remedies to the fullest extent permitted.
You agree not to post, transmit, or distribute through the Services any content or materials that infringe the rights of others, violate applicable laws, or promote illegal activities. This includes but is not limited to content that is defamatory, abusive, harassing, obscene, discriminatory, deceptive, or otherwise objectionable. You may not use the Services to impersonate any individual or entity, misrepresent your identity or affiliation, or engage in any form of fraud, phishing, or unauthorized data access.
If 221b offers interactive or community-based features in the future, such as user forums, comment sections, or collaborative content areas, you agree to use those areas responsibly and respectfully. You acknowledge that any content you post must not violate the intellectual property or privacy rights of others, and 221b may remove or moderate content at its sole discretion to maintain a safe and professional environment.
You are prohibited from attempting to interfere with the functionality of the Services, including through hacking, introducing malware, altering or corrupting system architecture, or launching denial-of-service attacks. You may not engage in activities that hinder or disrupt the use of the Services by others, including stalking, spamming, flooding, or any form of repeated unsolicited communication.
You may not harvest or collect personal information about other users without their express consent, nor may you use the Services to distribute advertising, solicitations, or other commercial content unless explicitly authorized by 221b. The use of automated tools, scripts, or software agents—such as crawlers, spiders, or bots—to access, monitor, or copy any portion of the Services is only permitted where compliant with our robots . txt and subject to our sole discretion to block or restrict such activity.
Any violations of these conduct rules may result in suspension or termination of your access to the Services, legal action, and the reporting of such violations to relevant authorities, depending on the nature and severity of the offense.
Intellectual Property
All content, software, technology, documentation, data models, visualizations, trademarks, logos, and other materials made available through this Website or the Services are the property of 221b Limited or its licensors and are protected under applicable intellectual property laws, including copyright, trademark, trade secret, and patent laws.
Some technologies or methodologies underlying the 221b platform may be the subject of pending or registered patent applications in one or more jurisdictions. Nothing in these Terms constitutes a license or grant of rights under any such patents except as explicitly stated in a written agreement with 221b Limited.
Unless otherwise permitted under these Terms, a separate agreement (such as an MSA, software license, or API agreement), or as required by law, you may not copy, modify, reproduce, distribute, publicly display, reverse engineer, or otherwise exploit any part of the Website, Services, or related content.
Where the Services include or interoperate with open-source software components, those components are licensed under their respective open-source licenses. Use of such components is subject to the applicable terms of the relevant license (e.g., MIT, Apache, GPL). 221b disclaims ownership over third-party open-source components and provides no warranty regarding their use beyond what is offered under the original license.
All rights not expressly granted to you are reserved by 221b Limited and its licensors.
User Communications
Unless otherwise specified in a written agreement or required by applicable law, any comments, feedback, suggestions, inquiries, or other materials you submit to 221b Limited through this Website—whether via contact forms, uploads, demo requests, or other interactions—will be considered non-confidential and non-proprietary.
By making such submissions, you grant 221b an irrevocable, worldwide, royalty-free license to use, reproduce, modify, display, distribute, and create derivative works from the submitted content for purposes such as improving our Services, supporting product development, and enhancing customer experience.
221b is under no obligation to review or respond to submitted content and assumes no liability for any user communication, except as expressly required by law.
Confidential Information
221b Limited does not seek to receive confidential, proprietary, or sensitive business information through its Website or Services unless explicitly requested as part of a contractual or support engagement. Any information or materials voluntarily submitted to 221b through this Website — including feedback, suggestions, inquiries, uploaded content, or other user-generated submissions — will be considered non-confidential and non-proprietary, regardless of any markings to the contrary.
By submitting such materials, you grant 221b an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, perform, modify, transmit, distribute, and create derivative works based on those materials, in any medium and for any purpose. 221b is also free to use any ideas, concepts, techniques, or know-how submitted through the Website for any purpose, including but not limited to product development, service improvements, or marketing strategies.
221b will not associate your name or identity with submitted content unless: (a) you have given us express permission to do so; (b) we notify you in advance that the submission may be published or attributed; or (c) we are legally required to disclose your identity.
Any personally identifiable information (PII) you provide through forms, downloads, or other interactions will be handled in accordance with our Privacy Policy, and not governed by this clause.
Protected Disclosures
Notwithstanding the terms outlined in the Confidential Information section, any reports submitted in good faith regarding suspected legal violations, regulatory breaches, fraud, abuse, or other misconduct — whether involving 221b Limited or its customers, partners, or personnel — will be treated in accordance with applicable laws protecting whistleblowers and protected disclosures.
Such reports will not be used, disclosed, or repurposed beyond the necessary scope for investigation, legal compliance, or regulatory cooperation. If applicable, you may have the right to remain anonymous or request confidentiality under relevant legal frameworks in your jurisdiction, including protections afforded by anti-retaliation provisions.
If you believe you need to make a sensitive disclosure, we encourage you to contact us through secure, designated channels or contact us at info@221b.co
External Links to others
The Website may contain links to external websites or third-party resources that are not owned or controlled by 221b Limited. These links are provided for convenience and informational purposes only. 221b does not endorse and is not responsible for the availability, accuracy, legality, or content of any third-party site, nor for any data collection or privacy practices of such sites. Your access to and use of any third-party websites is entirely at your own risk and subject to the terms and policies of those external providers.
Linking to This Website
221b Limited permits third-party websites to link to https://221b.co, provided that such links do not: (a) frame or replicate any page or content from this Website in a manner that alters its visual presentation; (b) misrepresent the nature of your relationship with 221b; (c) suggest that 221b endorses or is affiliated with your website, products, or services without prior written consent; or (d) present false, misleading, or defamatory information about 221b or damage the goodwill associated with its name, Services, or trademarks.
As a condition of being allowed to link to this Website, you agree that 221b may, at any time and in its sole discretion, withdraw this permission. In such event, you agree to immediately remove all links to this Website and cease all use of any 221b names, marks, or branding elements associated with the link.
Business Relationships
This Website may contain links or references to third-party websites, services, or platforms that are not owned, operated, or controlled by 221b Limited. This includes, but is not limited to, Marketplace integrations, authorized resellers, regional partners, or affiliated service providers. 221b makes no representations, warranties, endorsements, or commitments regarding any third-party content, products, services, or business practices that may be referenced or accessible from this Website.
Any inclusion of third-party names, links, or references does not imply a formal affiliation, sponsorship, or endorsement unless explicitly stated. 221b is not a party to, and disclaims all responsibility for, any transactions, contracts, or relationships you may enter into with third parties, whether accessed via direct link, integration, or Marketplace listing. This includes financial transactions, data sharing, licensing, or support agreements.
Even in cases where third-party platforms display 221b logos, messaging, or software integrations, those parties operate independently and are responsible for their own legal, security, and commercial obligations. It is your responsibility to assess the credibility of any third-party provider, take appropriate cybersecurity precautions, and review their terms of service and privacy practices before engaging.
Changes to Services
221b Limited reserves the right, at any time and without liability, to modify, suspend, or discontinue any aspect of the Website, Services, features, content, or software offerings, whether temporarily or permanently. This includes changes to availability, functionality, user interfaces, or access methods.
Such modifications may be made for business, technical, security, legal, or operational reasons. Where appropriate and feasible, 221b will provide prior notice through the Website or via email. However, nothing in these Terms obligates 221b to maintain any particular feature, module, or offering, or to provide backward compatibility or transition services.
By continuing to use the Services after such changes take effect, you acknowledge and agree to the modified Service scope. If you do not agree, your sole remedy is to discontinue use of the affected Services.
Disclaimers
Your use of this Website and any Services, software, materials, or content made available by 221b Limited (“221b”) is at your sole risk. All elements of the Website and Services are provided on an “as is” and “as available” basis, without warranties or guarantees of any kind, express or implied.
To the fullest extent permitted by law, 221b disclaims all warranties, representations, and guarantees, whether statutory, express, or implied — including, without limitation, warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, security, and accuracy. We do not guarantee that the Website or Services will be uninterrupted, error-free, timely, or free from harmful components.
You understand and agree that if you download, access, or otherwise obtain any materials, information, software, or services through this Website, you do so at your own discretion and risk. You are solely responsible for any resulting damage to your devices, systems, data, or operations, including any loss of data or exposure to malware.
The Website may occasionally include technical inaccuracies, typographical errors, or outdated content. While we strive to maintain current and accurate information, we make no representations or warranties regarding the completeness, reliability, or relevance of any content. Users are encouraged to verify any information before relying upon it to make business, compliance, legal, or operational decisions.
Some jurisdictions do not allow the exclusion of certain warranties, so portions of this section may not apply to you. If any provision of this Disclaimer or the broader Terms of Use is held unenforceable by a court of competent jurisdiction, such provision will be modified to the extent necessary to remain enforceable, and all remaining provisions shall remain in full force and effect.
Limitation of Liability
To the fullest extent permitted by applicable law, in no event shall 221b Limited (“221b”) or its affiliates, officers, directors, partners, agents, or licensors be liable to any party for any direct, indirect, incidental, special, exemplary, punitive, or consequential damages of any kind, whether based on contract, tort, negligence, strict liability, or any other legal theory, arising out of or in connection with your access to or use of the Website or any Services provided by 221b.
This includes, without limitation, damages resulting from loss of profits, loss of business or data, business interruption, loss of anticipated savings, damage to reputation, or system failure, even if 221b has been expressly advised of the possibility of such damages.
This limitation applies to all matters related to the Website or any linked site or resource, including your use of or reliance on any materials, content, software, products, downloads, or services made available through the Website or obtained via any third-party reference.
You acknowledge that access to the Website and Services is provided or on an evaluation basis in many cases, and this limitation of liability reflects a reasonable allocation of risk. Some jurisdictions do not allow certain limitations or exclusions of liability, so the above may not fully apply to you.
In such cases, 221b’s liability shall be limited to the maximum extent permitted by applicable law.
Indemnification
You agree to indemnify, defend, and hold harmless 221b Limited, its affiliates, directors, officers, employees, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your access to or use of the Services, APIs, or downloadable software; (b) your violation of these Terms or any applicable contract, license, or agreement; (c) any third-party claim that your data, integration, or conduct infringes, misappropriates, or violates applicable law or third-party rights; or (d) any breach of confidentiality, security obligations, or regulatory compliance requirements applicable to your use of the Services.
For enterprise users and partners, this indemnity applies to all use cases, including those related to hosted deployments, shared data environments, and technical integrations. If a claim arises, 221b reserves the right to assume exclusive control over the defense and resolution of such claims, at its own discretion, and you agree to cooperate fully.
Termination
221b Limited reserves the right to suspend or terminate your access to the Website, Services, APIs, trial environments, or software products at any time, with or without notice, if: (a) you breach these Terms of Use or any related license or partner agreement; (b) your use is reasonably believed to pose a security risk, operational disruption, or legal exposure to 221b or its customers; or (c) your access period (e.g., trial or subscription) has expired or been withdrawn.
For enterprise clients, API users, or integration partners operating under a separate agreement, termination of access to licensed products or environments shall follow the terms outlined in the applicable contract, but nothing in that agreement shall limit 221b’s right to suspend access for urgent security, compliance, or data protection reasons.
Upon termination, all rights granted to you under these Terms or related agreements will immediately cease. You must cease all use of the Services and, where applicable, uninstall or destroy all copies of downloaded materials. Any provisions of these Terms that by nature should survive termination—including confidentiality, intellectual property rights, disclaimers, limitations of liability, and governing law—will remain in full effect.
Service Levels, MSAs, and Data Processing
For enterprise customers, API clients, partners, or resellers engaging with 221b Limited under formal contracts, specific service level commitments—including uptime guarantees, support response times, or data recovery expectations—may be defined in a separate Service Level Agreement (SLA). In the event of any inconsistency between such an SLA and these Terms of Use, the SLA will control for those particular obligations.
Similarly, broader commercial engagements may be governed by a Master Service Agreement (MSA) that outlines licensing, invoicing, confidentiality, term length, renewal, and termination procedures. If you are party to such an agreement, the MSA shall supersede these Terms in areas explicitly addressed within it.
If your use of the Services involves the collection, processing, or transfer of personal data on behalf of your organization or third parties, a separate Data Processing Agreement (DPA) may be required. The DPA will outline responsibilities under applicable privacy laws (including PDPA, GDPR, or other regional regulations), including data subject rights, breach notification duties, and international data transfer safeguards.
Nothing in these Terms limits your or 221b’s obligations under any signed SLA, MSA, or DPA. If no such agreements exist, the default provisions in these Terms of Use shall apply.
Governing Law and Jurisdiction
These Terms of Use, and any disputes, claims, or legal proceedings arising out of or in connection with them or your use of the Website, Services, software, or related offerings, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.
You agree that any legal action or proceeding under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR. You expressly waive any objection to jurisdiction, venue, or forum non conveniens in connection with such legal proceedings.
Where applicable, and to the extent required by local law or regulatory frameworks, local laws in jurisdictions such as Thailand may also apply to your use of specific Services or data processing obligations.
Updates to These Terms
221b Limited may update, revise, or modify these Terms of Use from time to time to reflect changes in our Services, legal requirements, or business operations. When changes are made, we will revise the “Effective Date” at the top of this page and post the updated version on the Website.
We encourage you to review these Terms periodically to stay informed of any updates. Your continued use of the Website or Services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should discontinue your use of the Website and Services.
Contact
If you have questions or concerns regarding these Terms, please contact us: 221b Limited Email: info@221b.co
